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10K euro lost, and not much support to rearrange my booking

I booked a charter for my family and friends, gave my head that it would be holidays of a lifetime. We decided to pay a bit more and take the boat from "the most respectful company" to be on the safe side. However, the money we paid to Dream Yacht (via SeaRadar, one of its agents operating in NauSys) seems lost. I hope(d) that a company this size would accept the problem with its agent as its own, caring for the final client - accept internal problem, and provide a boat we paid for. Unfortunately, to this day, we still did not receive any substantial support and still don't know if we're going or not. Plane tickets boutght, charter money spent... Be careful, and never transfer 100% upfront, tempted by better terms and conditions!

Date of experience : November 19, 2024

LONG READ BUT IT WILL SAVE YOU THOUSANDS OF EUROS

Me and my wife booked for Sailboat Charter with Skipper with DYC on May 2024 for our plan to do Corfu for a week between 17th August 2024 to 24th August 2024. We paid full amount of the charter along with the Skipper cost on 18th of June which is exactly 2 months before our charter begins. Once we arrived in Corfu on 17th of August on Saturday afternoon like 1pm, they told us that Skipper is not yet here and he will be here to join us by 5pm which is actually the start time of the charter. We went for shopping for 1 week in the boat and start waiting the skipper. By 6pm they told us that our Skipper actually came sick from earlier charter which has ended 16th of August at 9am. They told me to stay calm and they already found alternative and new Skipper will be at the base by 11am tomorrow on 18th and they will return our 1 day money back since we are late by 1 day. Anyway we start Sunday and waiting for Skipper to come. Again in the morning no one is answering anything and by 2pm they told me that unfortunately Skipper decided not to come and since this is peak season, they are not able to find us another Skipper to take the boat. Hence they will return my charter money back after spending 2 misarable night in Corfu and telling me to do whatever I want to do in Corfu. I want all of you to see multiple things here; They were aware that Skipper was sick on Friday 09am from earlier charter arrival. They knew that my flight was on Saturday morning and we can easily reschedule our flight with EUR100-150 cost to come 1-2 weeks after. Instead they want to gamble on finding Skipper and when they failed they make us suffer. I paid all of these money back in June and came to Corfu only with my Credit Card with small amount of cash. They are telling me that money will come to my bank after 7-10 days time and how am I suppose to plan at least 5000-6000 Euro holiday without having any plan beforehand when everything is premium price already? When I told them I don't have money to continue my holiday, they basically don't care. I couldn't go back to Dubai because Flight from Dubai to Corfu vice versa is only once a week and I don't have any other option than staying in Corfu. I get loan from my friends to maintain my life in Corfu. I paid triple price to all hotels because of last minute booking, I had to book premium car because everything cheap was booked way before and I went mostly shit restaurants because everything was booked weeks before. Basically, they forced me to stay in Corfu with the money that I get loan from my friend and spend more than what I should spend on the charter by doing everything premium. Worst thing is it's impossible to find a proper restaurant to sit in Corfu during August, so you spend the money but at the end get something which doesn't satisfy you at all. To be fair with them, I didn't ask car rental cost, I didn't ask daily spend where we pay to the restaurants etc. Only thing I asked them to pay was the average hotel cost whatever they see on booking.com to be paid in addition to charter cost. Again to be fair with them, I am not asking to pay me where I stay, I was asking them to pay me average daily charge to get lesser but at least something. They rejected to pay anything and they only paid our shopping we did for the charter in addition to charter cost. When I push this further they told me that this is part of their T&Cs and if I want I can go to legal courts or do whatever I want to do. In summary, if you are booking with them, you need to think this. If you are chartering a boat for 6-8 people and if their Skipper is somehow not available, you will end up 8 people to find place to stay, restaurants, cars etc. to book where you will pay completely different amount and they will only give your charter money back. Hope this information is helpful to everyone. STAY AWAY.

Date of experience : August 17, 2024

DYC Delights in Mallorca

Fantastic week sailing with DYC in Mallorca, Spain. The DYC was very organized and the Lagoon catamaran we chartered was in very good shape. The sailing was very enjoyable. We love Spain and this was a great way to enjoy a portion of this wonderful country.

Date of experience : September 21, 2024

Trogir, Croatia. Excellent Service with Dream Yacht Charters!

Our family recently booked a 47ft power catamaran in Trogir, Croatia, and we had an amazing experience thanks to Dream Yacht Charters! The boat was well maintained and performed well all week. Upon arrival, we encountered an issue caused by the booking agent. Fortunately, Tomi from Dream Yacht Charters in Trogir stepped in immediately and resolved everything with professionalism and efficiency. He handled the changes and logistics seamlessly and kept us informed every step of the way. Tomi’s communication was excellent, and his dedication to making sure our vacation was a success truly stood out. Thanks to him, we had a stress-free and wonderful time sailing the beautiful Croatian coast. We will absolutely be booking future holidays charters with Dream Yacht Charters. Highly recommended!

Date of experience : September 13, 2024

Should be renamed bad dream yacht…

Should be renamed bad dream yacht charters. Hand over of boat substandard. The guy who attended to talk us through workings of boat couldn’t wait to get off boat. Didn’t go through safety equipment. We had to hunt for life raft and flares. Had to be prompted about workings. Really poor experience and we would steer clear.

Date of experience : September 28, 2024

My $25,000 Mistake with this horrible company

Rented a DYC vessel for 4 weeks in Guadeloupe to Grenada. A $25,000 mistake. The boat was a wreck! We moved it from one DYC mechanic to another for two weeks. The steering failed twice, there were no reefs in the sail, only 110 foot of chain for anchoring and the batteries were dead. It took us two days to get the boat to a point where we felt we could take it from the dock. We had to call the coast guard twice when the steering failed on two occasions. So many problems! We were offered 25% of our payment as compensation! What a scam!

Date of experience : April 25, 2024

Tahiti: Favorite Charter Yet!

Tahiti is incredible and seeing it by boat will leave you feeling bad for everyone stuck at a resort! This was our third charter with Dream Yacht and we enjoyed an excellent experience during booking, check-in and check-out. The base staff in Raiatea are welcoming, informative and genuinely hustle to get you off the dock. We can't wait to return and explore more of French Polynesia!

Date of experience : July 13, 2024

The Dubrovnik base was a great location…

The Dubrovnik base was a great location to start our sailing experience. The DYC team got us out on time as promised and the yacht was as expected. Nothing was missing and the vessel was in great shape! Croatia is the most beautiful place to experience and the many islands we stopped in were a lot of fun and the anchorage’s and moorings were amazing [Hvar, Mljet, Lostovo, and Pelisaic]. We will come back and spend more time. Dan Long

Date of experience : May 18, 2024

10 days on a Bali 4.6 out of Raiatea

10 days on a Bali 4.6 out of Raiatea. Great trip. Loved it. Normally have gone with Moorings/Sunsail, but as of late their prices have gotten excessive so been trying out DYC. This was my second trip with them (first in La Paz) and already booked a trip for 2025 in Greece with DYC because of great experiences. I generally try and go on their Super Premier or Premier boats to reduce chance of age related issues. Specific to Raiatea, French Polynesia - awesome charter. Want to go back! Great folks.

Date of experience : June 22, 2024

Fabulous family vacation to Tahiti

We had a great family trip to Tahiti ( 6 adults 3 older children) , chartered a 6 cabin catamaran with Captain and Cook. Our Captain was amazing. She asked where we wanted to go, gave suggestions, and then we proceeded to have an amazing week. She took us to some amazing snorkeling spots (black tip sharks, sting rays, beautiful fish) , botanical garden, vanilla plantation, rum distillery and a pearl farm. She was always first and foremost concerned with our safety and comfort. Food was good and plentiful. Catamaran clean and comfortable. We have been on more elegant catamarans but all the above more than made up the difference. My only criticism for Dream Yacht Charter is that they post actual photos of their catamarans on their website. We would not hesitate to book with them in the future. BTW our Captain was Hemanu and Cook Daisy.

Date of experience : June 21, 2024

Unsafe yacht

I chartered a 52 ft yacht in Antigua and it was unfit for purpose and potentially dangerous. There was an extensive list of faults which ruined our holiday, including a windlass that did not operate, an anchor that did not swivel, reefing lines jammed in the boom and hazardous swim ladder. The yacht also lacked basic appliances, had a hole in the kettle and missing fire extinguishers. This is an accident waiting to happen. I could go on… Dream yachts refused to even acknowledge my emails and sent no apologies. Avoid them at all cost.

Date of experience : December 13, 2023

DYC makes it really easy to charter

DYC makes it really easy to charter a bareboat sailing vacation. Having done a dozen trips with the competition in BVI, Bahamas, Greece, Italy, etc I feel more confident in Dream's ability to get you on a high quality boat on time and in good condition. When they missed the boat (pun intended) in one situation, they were also gracious about admitting fault and offering a credit to future trips. I especially want to call out Savannah Collins on the American sales team who was a joy to work with over the phone. Thanks for everything Savannah!

Date of experience : November 10, 2023

Unfortunately disappointing (Abacos)

Unfortunately our 3rd tour with DYC was disappointing. The captain was disinterested, rude and barely present. The Abacos are still worth seeing - with a different crew. Despite our feedback, Dream Yacht Charter didn't get in touch. Bad customer service for us. We sailed the last time. Well, we hardly sailed.

Date of experience : December 09, 2022

Reply from Dream Yacht Charter

Hello Lasse, Thank you for taking the time to share your concern. We are sorry to hear that your experience did not meet your expectations and fell below our standards. In order to investigate the case, please fill in this form (https://bit.ly/dreamyacht) as it is our goal to provide the best experience, and we take that commitment very seriously. Thank you for contacting us, the Dream Yacht team.

Horrendous Experience - Took ALL our money and no holiday

Horrendous Experience Dream Yacht Charters cancelled our holiday before the departure date due to Covid—19 lockdown in UK & Greece BUT then refused to return a single penny We lost the entire amount we paid - 100% of the holiday price They just ripped us off They are NOT ABTA either Do NOT use them under any circumstances

Date of experience : April 10, 2020

Hi Paul Smith Our thoughts are with all those affected by this worldwide pandemic and our priority is the safety and wellbeing of our customers and staff. In response to the unprecedented travel disruption, we have a clear policy to accommodate our customers which allows for flexibility where possible to help with rescheduled bookings. Please contact us with your booking reference details so we can help on [email protected]. Best wishes the Dream Yacht Charter team

No Dream in Dream yacht Charter

This was my worst vacation. We bare boated and the boat broke down, for 5 days we were stuck in a marina, while the boat was repaired and DYC has refused to do anything. these additional costs, we didn't plan for, and we lost a huge part of our vacation. before you book with them, try getting a hold of the base in the Bahamas, or a supervisor or someone who deals with complaints or refunds. Aside from sales/customer service (booking) you wont get past the iron curtain!

Date of experience : December 11, 2022

Hi Davey J, thank you for your review. We are saddened to hear of your dissatisfaction with this situation. Our team works tirelessly to provide boats in top condition, and we’re truly sorry that you experienced these issues. Please fill in this form (https://bit.ly/dreamyacht) with your booking details so we can investigate your case further. We want to provide the best experience to our customers, and your feedback helps us improve. Thank you for letting us know, the Dream Yacht team.

Cabin charter in Corsica South cancelled with no explanation

Booked and paid last May a cruise (cabin charter) in Corsica South for the w/c Aug 7 (2 cabins); two weeks before the start of the vacation (overall 2 weeks with trips to Paris and Bordeaux already booked), my cruise was cancelled for "overbooking". Despite several attempts to get an explanation, an excuse or a counteroffer, no one from both DYC Italy nor DYC.com replied so far (after a month). I'm very very disappointed for this, especially because I was a DYC client since years (5 cruises so far). While I want to thank Mondovela, the Italian DYC agency, for providing me with a backup solution in Sardinia, saving at least partially my summer holidays. P.N.

Date of experience : August 26, 2021

Hi Piero Thank you for your feedback. We are so sorry to hear about your issues booking with us. At the time your booking was made we were in the process of migrating our reservation system and your booking was received on our old system which resulted in an overbooking of the cruise. We were in touch with your broker and proposed alternative dates and destinations which unfortunately did not work. We are so pleased they found an alternative solution for you. We hope you will return to us so we can show you how our booking process has improved. Best wishes the Dream Yacht Charter team

Great charter with Dream Yacht in St John

Had a great bareboat charter sailing around St John out of St Thomas with Dream Yacht Charter in a brand new Fountaine Pajot Lucia 40. Thanks to Dawn Fingers and the rest of the team for helping to accommodate our last minute booking. Highlights were Zozo’s at Caneel Bay and Cruz Bay. We’ve booked bareboat charter with Dream Yacht a number of times in the past and have they seem to be the best outfit in terms of boat maintenance and professionalism.

Date of experience : July 03, 2022

Hello Colin, Thank you for your wonderful review. We're glad you had a great time with us in the USVI and we will pass your review to our team :) We look forward to seeing you again soon with pleasure. The Dream Yacht Charter team.

First experience with DYW and first…

First experience with DYW and first time with DY Croatia. Preparation and briefing with the service team in US was so thorough that when I got to Dubrovnik ACI Marina everything run smoothly. No hidden costs, everything very transparent. We took a skipper who happened to be top notch, a local celebrity. Trip was excellent in all respects but we had little wind and we had to motor most of the time: next time I will make sure we reserve minimum guaranteed winds of 15 knots LOL

Date of experience : August 19, 2023

Very bad experience chapter 2

After having the bad experience described in my post of 04/11/2022 (see below Title "Very bad experience") Dream Yacht Charter asked me filling the form bit.lydreamyacht I filled in the form on 20/11/2022 but I never got a reply... If no compensation is soon accepted, after discussion with a lawyer, I plan a legal action. The complaint will be located in France. I also propose sharing the practical information (submit of a complaint to the court, steps...) for French customers wishing running a legal complaint. References of my contract Booking First 30 in La Rochelle (France) Contract 889258548 sailing trip cancelled April 2022 .

Date of experience : April 08, 2022

Dodging any issues.

We lost one day of our charter due to our freshwater being pumped into the starboard engine bilge whose bilge pump was not working and consequently filled up with water , at one point we thought we were sinking ! We returned to base as we had no water and no way of keeping it in the tanks even if we could have refilled. In another incedent in a torrential downpour a fixed cabin window leaked and destroyed my laptop. The reply from DYC main office was less than helpful. The laptop destruction was our fault as we put it in the wrong place and the lost day was ignored. Be very carefull when dealing with the main office they seem only to want to dodge any issues which involve any sort of refund.

Date of experience : April 17, 2023

Thank you for contacting us, Doug. Customer satisfaction, safety, and happy sailings are and always have been our top priorities. To assist you with this issue, please fill in this form (https://bit.ly/dreamyacht) so we can investigate your case further. We sincerely appreciate and value feedback from all guests, as comments like yours help us to improve our service. Thank you for letting us know, the Dream Yacht team

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Dream Yacht Worldwide

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About Dream Yacht Worldwide

As the world leader in yacht chartering, no one else offers more choice when it comes to beautiful sailing destinations in the Caribbean, Bahamas, Atlantic, Pacific, Indian Ocean, Asia, Oceania, Scandinavia, and the Mediterranean.

For adventures closer to home set sail from our U.S. location in Rhode Island. Our base in La Paz, Mexico, lets you explore the wonderful Sea of Cortez and regularly scores top marks with our guests. Or choose idyllic tropical sailing from the British Virgin Islands, St. Thomas in the USVIs, Exumas, or Abacos, Bahamas!

Ready to sail the Mediterranean? We have multiple locations in Croatia, Greece, Italy, Montenegro and France to choose from. To expand your horizon, head to exotic destinations like New Caledonia, the Seychelles, Australia and more. 

We have vacation options for everyone, including bareboat charters, skippered charters, fully crewed charters with captain and chef, easy crewed charters, and by the cabin charters for social sailing at its best.

Book with confidence and rely on the Dream Yacht Worldwide team to deliver more choice and accessibility for all – wherever and however your charter vacation dreams take you.

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​​Options To Explore

It’s not every day that a yacht-charter company renews its fleet of available boats all around the world—but that’s exactly what Dream Yacht Worldwide has done in the Caribbean and beyond, adding dozens of new yachts to its 40 bases all around the globe.

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With one of the charter industry’s largest and most diverse fleets from the world’s top manufacturers, you’re sure to find the perfect catamaran or monohull for your crew.

Find out more about the boats and rates offered at  dreamyachtcharter.com

Fleet size: 800+

Boat Lengths:  29ft-62ft

Boat Types:  Sail Monohulls, Sail Multihulls, Power Multihulls 

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Dream Yacht Charter

Dream Yacht Charter was founded by Loic Bonnet in 2000 to revolutionize the charter industry by making sailing accessible to all. Dream yacht Charter offers you one of the largest fleets in the world in over 60 beautiful destinations worldwide. You can discover the freedom of being on the water under various offers, including bareboat, skippered, by the cabin, crewed, sabbaticals, power catamarans and corporate events.

Dream Yacht Sales is a consultant yacht broker. If you want to become an owner, we offer advice for private yacht ownership, charter management and brokerage, providing professional consultancy, expert advice and tailored solutions.

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